At The First Group, delivering outstanding customer service is at the heart of everything we do. Whether it’s hotel stays or property ownership, we are committed to creating world-class experiences that consistently exceed expectations.
Our reputation is built on transparency, quality and responsiveness – values reflected in the reviews collected from clients and guests around the world. With high ratings across Trustpilot, Sitejabber, and Google Reviews, we are proud to be recognised as a leader in service excellence.
Explore real feedback from our global community and see why our customer service continues to set new standards for satisfaction and success.
The First Group has a rating of 4.4 stars from 3,555 reviews on Google
I would like to mention that as new owner with TFG company, I feel very satisfied with the help of company representatives such as Miss Doaa, she helped a lot during account statements and understanding the same for the first time … Apprecaited !!!! Very Professional
Furthermore, I am also pleased to mention Miss Nihad also, she helped in
Owners booking very proactively and helped in understanding everything very smoothly. She arranged our stay at hotel and was done perfectly… also very efficient in terms of communication and help !!!!
Thank you all !!!
Ms.Lobna Mohammed has been extremely professional and supportive throughout our interaction. She demonstrated a strong understanding of the processes and handled all queries with clarity and efficiency.Her responsiveness and willingness to go the extra mile is top-notch.
Overall, it has been an excellent experience working with Ms. Lobna, and her dedication genuinely reflects the high standards of the Owner Privilege team!!
I had a very positive experience working with the developer and their team throughout the entire process. Everything was handled in a professional and efficient manner, with clear communication at every stage.
A special thank you to Elena and Amr — they were extremely supportive, responsive, and solution-oriented. Any questions or issues were addressed quickly, and their proactive approach made the whole transaction smooth and stress-free.
Overall, a reliable and well-organized team that delivers on their commitments. Would definitely recommend working with them.
TRUSTPILOT
The First Group has a rating of 4.7 stars from 1,735 reviews on Trustpilot
Carla
Carla is outstanding, she always provides me with the best service and attends to all of my questions or requests quickly and efficiently.
The First Group is a top-notch company.
The First Group is doing great in information dissemination especially on the market situation of my investment. The transparency and accountability of the company are top-notch.
Payment of my rental income is excellent.
it’s the personal touch that impresses…
it’s the personal touch that impresses me. For example i was in Dubai to ask questions about my investment. After talking here and there , Cristina Cernei showed up ! She had a calmness about her that made me more interested in the system. Then she explained kindly with details things i needed to know, as well as showed me how best to get information by myself if need me , she spoke nicely and intelligently and that made have to listen. i really appreciate her wisdom on how to deal with clients are worked up!
"Professionalism & Dedication"
I have had the honor of dealing with Ms. Lobna Mohamed from the Owners Privileges Department since the beginning of my investment journey in Dubai years ago. She has provided, and continues to provide, the highest standards of professionalism, ethics, and respect.
We truly appreciate her efforts and outstanding dedication in dealing with clients, and we wish her continued progress and success in her career.
Dar Seif Family
Owner Privileges Team
TFG have a great Owner Privileges team. I have particularly appreciated the proactivity and responsiveness of Inna Ivanova in addressing and resolving my queries.
SmartCustomer
The First Group has a rating of 4.4 stars from 3,823 reviews on SmartCustomer
Great place to put your investment
Dubai is growing and the company is strategically positioned to align with the growth making great opportunities for any investor
Great Sales Staff
The sales representative Siwar and her manager were excellent to work with. They provided great clarity to my questions and spent delicate time convincing me that it was a great package to purchase. I can't wait to experience the First Group properties due to there warming customer service.
Very Professional
Very professional setting with kind staff and an engaging experience throughout. This opened the door to future investments, will be looking forward to coming back soon.
We were very satisfied to meet the personnel of First group.
Very welcoming and knowledgeable. First of all I would like to thank First Group for giving us chance to visit the industry and to know the plan and project of their business. It would be a very high fi project and I would recommend everyone who is interested to invest as I think it would be very profitable and interesting one. I still regret for not having accepted the offer for eight days stay in a seven star hotel offered by the group but surely I will make it for next time if I got the opportunity. I wish good luck and good continuity. Regards.
Positive Feedback
I thought I liked the way I was approached by the your contact person at the airport. His name is Mohamed Abdelmotelb. He instilled trust in me and they made me to attend the event on Friday 26th December 2025. On top of that, the consultant (Linah Hasan) that was assigned to me did a very good job explaining the benefits of the vacation experience, etc. Her manager was also very nice, friendly and kind. In all I had a fantastic experience
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