THE FIRST GROUP REVIEWS
At The First Group, delivering outstanding customer service is at the heart of everything we do. Whether it’s hotel stays or property ownership, we are committed to creating world-class experiences that consistently exceed expectations.
Our reputation is built on transparency, quality and responsiveness – values reflected in the reviews collected from clients and guests around the world. With high ratings across Trustpilot, Sitejabber, and Google Reviews, we are proud to be recognised as a leader in service excellence.
Explore real feedback from our global community and see why our customer service continues to set new standards for satisfaction and success.
The First Group has a rating of 4.4 stars from 3573 reviews on Google
Ms.Lobna Mohammed has been extremely professional and supportive throughout our interaction. She demonstrated a strong understanding of the processes and handled all queries with clarity and efficiency.Her responsiveness and willingness to go the extra mile is top-notch. Overall, it has been an excellent experience working with Ms. Lobna, and her dedication genuinely reflects the high standards of the Owner Privilege team!!
I had an excellent experience with Rafika. She was professional, knowledgeable, and always available to answer my questions. She made the whole process smooth and stress-free, and I truly appreciated her patience and attention to detail. I highly recommend Rafika to anyone looking for outstanding service. Thank you, Rafika! ⭐⭐⭐⭐⭐
TRUSTPILOT
The First Group has a rating of 4.7 stars from 1,778 reviews on Trustpilot
I had an excellent experience with Rafika. She was professional, knowledgeable, and always available to answer my questions. She made the whole process smooth and stress-free, and I truly appreciated her patience and attention to detail. I highly recommend Rafika to anyone looking for outstanding service. Thank you, Rafika! ⭐⭐⭐⭐⭐
I would like to express my appreciation for Ms. Lubna Mohammad from the Owners Benefits Department. Based on my personal experience, her performance and professionalism have been outstanding. She is always responsive, quick to reply, and highly efficient in handling any request.
What I appreciate most is her willingness to help and her ability to simplify and resolve any issue smoothly and professionally. Her positive attitude, dedication, and excellent customer service make every interaction easy and pleasant.
I truly value her support and believe she is a great asset to the department.
The company is doing very well in satisfying clients through very knowledgeable personnel like Ms Elena Tsoy. She has been very helpful and responsive to all my questions, needs and concerns. She is wonderful ambassador of TFG. TFG is the destination of first consideration for investors.
The service and hospitality I received from Ms. Edgit were exceptional and made me truly happy. She is outstanding.I was looking for parking for almost 20 minutes and messaged her. She replied instantly with "no worries" and had it arranged within minutes. This shows how much she genuinely cares about taking care of customers. She’s the best.
The customer care experience is top notch,and they are willing to help whenever I came across some issues.
SmartCustomer
The First Group has a rating of 4.1 stars from 3,840 reviews on SmartCustomer
Hassle-free bookings, a wide range of attractions to enjoy, and a professional team to support us
From Abuja Airport to Dubai and throughout the Dubai experience we were treated like, Royalty. I just want to relive the experience
From Abuja Airport to Dubai and throughout the Dubai experience we were treated like, Royalty. I just want to relive the experience
Excellent Service, Detailed Information, Extremely Transparent. Overall High Quality Service.
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