The First Group Reviews
At The First Group, delivering outstanding customer service is at the heart of everything we do. Whether it’s hotel stays or property ownership, we are committed to creating world-class experiences that consistently exceed expectations.
Our reputation is built on transparency, quality and responsiveness – values reflected in the reviews collected from clients and guests around the world. With high ratings across Trustpilot, Sitejabber, and Google Reviews, we are proud to be recognised as a leader in service excellence.
Explore real feedback from our global community and see why our customer service continues to set new standards for satisfaction and success.
The First Group has a rating of 4.4 stars from 3,081 reviews on Google
I am very pleased to cooperate with TFG and my leading manager Inna Ivanova from the owner's privilege department. My requests are always accepted and considered on time. Meetings in the office are always positive and professional.
The First Group is an extraordinary company with exciting investment opportunities, safe, profitable, and secure. It offers a friendly and welcoming environment located in a luxurious and attractive area. Take a tour to see and understand all the business opportunities up close.
The First group gave me a good tour of its investment opportunities and bent over backwards to help me choose my preferred hotel for the week-long package offered at a discounted price with activities! I thank Arij very much for the tour! Thanks to Isabelle Manga for booking the hotel and the activities!
I just wanted to say that Carla Nunes has been very helpful and supported myself and the family through the process of arranging visit to Dubai; Carla supported us throughout the whole process of hosting us and answered all the queries we had. Carla is an asset to the First Group and I hope she is appropriately recognized as she goes above and beyond her duties. Happy for First Group to contact me, Regards, Arif.
I interacted with Elena Voronina and she was always responsive and available to answer my queries without any follow-up. She explained every process clearly and politely, making interactions smooth and efficient.
TRUSTPILOT
The First Group has a rating of 4.6 stars from 1,481 reviews on Trustpilot
Exciting times in Dubai!
Beautiful and exciting at the same time. Being the first time visiting Dubai, I was met with an enthusiastic team of people willing to show me the many angles and real potential of not only investing but the advantages of joining the group for future visits. Highly recommend them!
Amira El Sheikh quickly helped solve…
Amira El Sheikh quickly helped solve the problem, was always available and explained everything clearly. It was a pleasure working with her - she is clearly responsible and genuinely cares!
A pleasant and happy stay at TFG hotels
I am really thrilled with the overall positive experience i have had with the TFG management and staff at all levels and I would like to express my sincere thanks and appreciation to Mr Nader Abadeer and Ms Lobna Mohd from owners privileges for the 5 stars service and support extended to me during my current stay at the First Collection Dubai Marina as well as The First Collection Waterfront and their hospitality which made me feel at home.
Thank you and kind regards,
Mahmoud Yousef
Thanks too Lubna Mohammed
Too Ms. Lubna Mohammed – First Group,
I hope this message finds you well.
I would like to express my sincere appreciation for your outstanding support and professionalism during our interaction at First Group. Your assistance was truly valued, and your prompt responses and attention to detail made a significant difference.
It is rare to come across someone as dedicated and helpful as you, and I genuinely appreciate the effort you put into making everything run smoothly and efficiently.
Thank you once again for your excellent service. It was a pleasure working with you.
Best regards,
Abdulaziz Abdulrahman
Cristina exceeds expectations!
Few months ago, Ms Cristina Cernei introduced herself to me as the Executive, Owner Privileges, assigned by TFG to attend to me. Her promptness and diligence in meeting our need for information and assistance have been exceptional. My wife and I are very impressed with her efforts to satisfy us. We appreciate you Cristina! Keep it up! Mogburoola
SITEJABBER
The First Group has a rating of 4.3 stars from 3,506 reviews on Sitejabber
Professional, organized work and an integrated team with the highest standards of quality and efficiency. The First Group is your best choice.
My visit to Dubai was a truly rewarding experience. I'd like to express my appreciation to The First Group assisted by Mr Islam for arranging our tour of its operations and its and hotel portfolio to invest in the future. The explanation of the concept with facts and figures made us feel that investing in First group project would propel us to a great opportunity.
Why I chose this business:
The blend of modernity and tradition is unlike anywhere else in the world. Imagine being able to visit the world’s tallest building in the morning, then experience the calm of the desert in the afternoon. Sounds amazing, Dubai offers a mix of high-end living with a deep respect for its heritage, making it stand out. With its modern infrastructure, safety, and diverse culture, Dubai truly offers something for everyone.
My experience with customer service:
Respectful, humble.
Our Dubai trip was nothing short of amazing, and a big part of that was thanks to Nader! He did an excellent job planning everything and went out of his way to secure the hotel we wanted, even though it was fully booked. His effort and dedication didn't go unnoticed.
Beyond the planning, we truly enjoyed every moment of our trip—from the stunning sights to the incredible experiences Dubai has to offer. Everything was seamless, making it a trip to remember. We'll definitely be recommending many people back in our country.
The airport pickup was seamless, and our driver adhered to all protocols. However, the office meeting arrangements were not organized in a timely manner, which could be improved.
Why I chose this business:
Based on our memorable experience and the excellent customer service we received, The Group Lifestyle Dubai Lifestyle Experience package stands out as a truly remarkable program. Packed with premium offerings and curated experiences, it remains a top choice for an unforgettable Dubai adventure. We highly recommend this package for anyone looking to enjoy the best of Dubai in style and comfort.
My experience with customer service:
During our initial discussion, the package details explained over the phone differed slightly from what was later presented. This led to a last-minute decision to reconsider the package. However, we appreciate the effort in securing an additional discount on the visa application fee, which ultimately helped us move forward with the travel package. Thank you for your support in making the necessary adjustments. We look forward to a smooth and enjoyable experience.
Me my husband and my daughter Amal loved your kind hospitality, and your 2 bedroom spacious modern apartment. We were also very impressed with your smart professional highly skilled staff. Looking forward to visit you again in the future.
Why I chose this business:
We were approached my your staff manager Amal at Emirates International Airport.
TELL US ABOUT YOUR EXPERIENCE
Do you have a compliment, complaint or suggestion for us? We’d love to hear your thoughts and make your experience even better!
