The First Group Reviews
At The First Group, delivering outstanding customer service is at the heart of everything we do. Whether it’s hotel stays or property ownership, we are committed to creating world-class experiences that consistently exceed expectations.
Our reputation is built on transparency, quality and responsiveness – values reflected in the reviews collected from clients and guests around the world. With high ratings across Trustpilot, Sitejabber, and Google Reviews, we are proud to be recognised as a leader in service excellence.
Explore real feedback from our global community and see why our customer service continues to set new standards for satisfaction and success.
The First Group has a rating of 4.4 stars from 3,323 reviews on Google
My experience with Professor Muhammad Awlad was excellent in his ability to tolerate my many questions, his convincing responses, and his responsiveness. I hope that he will always be on my account team.
We recently stayed at The First Collection Business Bay and had the absolute pleasure of being looked after by Katerina and Andree from the excursions team. From the very beginning, their service was outstanding nothing was ever too much trouble, and they went above and beyond to make sure we had the best experience possible.
Their warmth, professionalism, and genuine care made such a difference to our stay. If it weren’t for these two amazing ladies, our trip wouldn’t have been nearly as memorable. They are truly brilliant at their jobs and a real credit to the hotel.
Thank you so much, Katerina and Andree, for all your help and kindness. You made our stay unforgettable
I am very pleased to cooperate with TFG and my leading manager Inna Ivanova from the owner's privilege department. My requests are always accepted and considered on time. Meetings in the office are always positive and professional.
I just wanted to say that Carla Nunes has been very helpful and supported myself and the family through the process of arranging visit to Dubai; Carla supported us throughout the whole process of hosting us and answered all the queries we had. Carla is an asset to the First Group and I hope she is appropriately recognized as she goes above and beyond her duties. Happy for First Group to contact me, Regards, Arif.
I interacted with Elena Voronina and she was always responsive and available to answer my queries without any follow-up. She explained every process clearly and politely, making interactions smooth and efficient.
TRUSTPILOT
The First Group has a rating of 4.6 stars from 1,548 reviews on Trustpilot
Carla
Carla is outstanding, she always provides me with the best service and attends to all of my questions or requests quickly and efficiently.
The First Group is a top-notch company.
The First Group is doing great in information dissemination especially on the market situation of my investment. The transparency and accountability of the company are top-notch.
Payment of my rental income is excellent.
it’s the personal touch that impresses…
it’s the personal touch that impresses me. For example i was in Dubai to ask questions about my investment. After talking here and there , Cristina Cernei showed up ! She had a calmness about her that made me more interested in the system. Then she explained kindly with details things i needed to know, as well as showed me how best to get information by myself if need me , she spoke nicely and intelligently and that made have to listen. i really appreciate her wisdom on how to deal with clients are worked up!
"Professionalism & Dedication"
I have had the honor of dealing with Ms. Lobna Mohamed from the Owners Privileges Department since the beginning of my investment journey in Dubai years ago. She has provided, and continues to provide, the highest standards of professionalism, ethics, and respect.
We truly appreciate her efforts and outstanding dedication in dealing with clients, and we wish her continued progress and success in her career.
Dar Seif Family
Owner Privileges Team
TFG have a great Owner Privileges team. I have particularly appreciated the proactivity and responsiveness of Inna Ivanova in addressing and resolving my queries.
SITEJABBER
The First Group has a rating of 4.2 stars from 3,602 reviews on Sitejabber
Excellent Opportunity
This is an excellent opportunity to invest money in a fast growing investmenbt portfolio for the future.
Why I chose this business:
Growing modern city
Astonishing to say the least!
It was truly better than I could've imagined. Seeing the amazing architecture in-person is an experience within an experience itself.
Why I chose this business:
I wanted to experience if only a snippet of the country first hand.
Simply Exceptional and highly recommended
Our recent stay in Dubai from 1 to 21 August with my two daughters was simply outstanding, thanks to First Class Property Management. The exceptional experience began well before our arrival, with professional and detailed correspondence from Mr. Ghina, Concierge, and the attentive support of Mr. Rasheed, Guest Experience Manager.
Upon arrival, Mr. Rasheed personally welcomed us at The LOFTS Central, showed us the apartment, and ensured we felt immediately comfortable. The apartment itself is in a prime location, just steps away from Dubai Mall and the Burj Khalifa, truly the best place to stay.
Throughout our stay, Mr. Rasheed was always available and, on the few occasions we required assistance, he responded promptly and with great professionalism.
With over 20 years of experience as a University Professor in Hospitality Management and a background working in prestigious hotels worldwide, I confidently rate this experience as excellent. Seeing how much my daughters enjoyed every moment made the stay even more special.
Though I have visited Dubai many times, this was my first experience with First Class, and from now on, I will recommend and choose them whenever possible.
My experience with customer service:
Exceptional
Professional, organized work and an integrated team with the highest standards of quality and efficiency. The First Group is your best choice.
Me my husband and my daughter Amal loved your kind hospitality, and your 2 bedroom spacious modern apartment. We were also very impressed with your smart professional highly skilled staff. Looking forward to visit you again in the future.
Why I chose this business:
We were approached my your staff manager Amal at Emirates International Airport.
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