Dubai Residency Department improves public engagement

13/08/2010 - Dubai Investment News
Dubai Residency Department improves public engagement

Posted by Bob Brunskill

The customer centre of the Dubai Residency Department recorded a 7.41 per cent rise in the number of cases it attended to in the first half of this year, new figures show.

Mohammad Ahmed Al Marri, director general of the Residency and Foreigners Affairs Department, also revealed that the number of electronic services provided in the first six months of the year increased by 16.93 per cent on the same period in 2009, the Khaleej Times reported.

Among other data, it was found that "e-chat enquiries" have gone up by 3.78 per cent this year, while email enquiries also increased by 6.10 per cent to 2,819 against the 2,647 recorded in the first half of 2009.

Mr Al Marri referred to the department's toll free number which is aimed at addressing public complaints, suggestions and enquiries around the clock.

He noted that it offers several communication options, including a toll-free number, voicemail, fax, email and e-chat.

The news comes after it was revealed this week that revenue collected through the Dubai eGovernment's ePay system rose 60 per cent in the first half of 2010 compared to the same period last year.

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