Dubai Customs has claimed yet another success with the announcement that it has achieved ISO accreditation for its client service charter.
Lloyd's Register Group sent a delegation to the department's headquarters to inspect the charter for two consecutive days and provided the 10001:2007 certificate after careful examination.
Dubai Customs launched the charter three months ago in line with its focus on improving customer services by reducing delays, responding to complaints quickly and responding to clients' changing travel needs.
"[It is] worth mentioning that this neutral organisation has taken into consideration the fact that the Department had no prior experience in such a project," said Ahmed Mahboob Musabih, executive director of the customers management department.
Dubai Customs has also this week launched the new Tarjim service, which allows customers to lodge complaints in any of nine languages.
Previously, complaints could be processed in Arabic and English, but Spanish, French, Chinese, Persian, Indian, Urdu and Russian are all now accommodated.