Governments in the Middle East are increasingly adopting and offering advanced e-services to make life easier for citizens, new research suggests.
A report by the Arab Advisors Group notes that by late last year, 15 Arab countries had electronic government portals, with the UAE being among them.
The study, entitled "Electronic Government Initiatives in the Arab World 2011", was released to subscribers of the Arab Advisors Group's Telecoms Strategic Research Service in January 2011, the organisation said.
Among the report's features is a comparison of the main e-Government portals with regard to information availability, service delivery and public access.
Features assessed included mobile messaging services, social networking presence, online publications, email registration, user payments, presence of online services and online database availability on the portal.
"Governments in the Arab World have been adopting e-Government solutions to facilitate the citizen-government relations," commented Zeena Al Borgan, Arab Advisors' senior research analyst.
"From the analysis, 20 per cent of e-Government portals provide mobile messaging services. Furthermore, user payments options are offered by 60 per cent of Arab e-Government portals," she added.